Emergency Support

After-Hours Emergency IT Support for Contracted Clients.

Solution Builders Emergency IT Support

emergency support

Have an IT emergency and need to speak with Solution Builders now?

Some of our support agreements include after-hours emergency IT support. If you have an emergency after normal business hours, on a holiday or weekend (regardless if you have an agreement that includes it or not) and need to speak with a Solution Builders technician, call 612-SUPPORT and follow the after-hours prompts. Leave a voicemail message and the on-call technician will get back to you shortly.

If you do not have an agreement which includes after-hours emergency support, your company will be charged after-hours rates for the call and any support time to resolve the situation.

Not a client yet? Contact our sales team today.

Frequently Asked Questions

For expert IT support, you've come to the right place.

What is the best way to request emergency support from Solution Builders?

The only way to receive after-hours emergency support from Solution Builders is to call 612-SUPPORT and follow the prompts.

How long does it take to respond to an emergency service request?

Typically, you will hear back from the on-call technician within two hours.

I am not a client on a managed service plan or have done business with Solution Builders in the past. Can you still support our company?

Not a client yet? Contact our sales team and get signed up! We need some basic business information from you before providing support services.