CONTACT YOUR SUPPORT TEAM
Using the SB icon in your system tray is the best way to request support and contact the client support team.
Send us an e-mail to support [at] sbinc.com.
Submit a service request using the ticketing portal.
Computer not working or are you locked out of your account? Call 612-SUPPORT (787-7678) to talk to one of our technicians.
NOT A CLIENT YET? CONTACT OUR SALES TEAM TODAY.
OUR DEDICATED SUPPORT TO YOU
AFTER-HOURS EMERGENCY SUPPORT
Learn more about contacting our after-hours emergency support team.
TICKETING PORTAL
Login to our ticketing portal to update service tickets or submit a service request.
REMOTE SUPPORT SESSION
Connect to 612SUPPORT.com when a technician directs you to.
QUOTE REQUEST
Submit a quote request to our quoting team.
SECURITY TRAINING PORTAL
Connect to the end user security training portal.
BULLPHISH AND DARK WEB ID PORTAL
Connect to the BullPhish and Dark Web ID end user security training and administration portal.
OFFICE 365 PORTAL
Connect to the Office 365 and Microsoft 365 login page.
MICROSOFT 365 VIDEO TRAINING
Get up and running quickly with Microsoft Office 365 and Microsoft 365 free video training.
FREQUENTLY ASKED QUESTIONS
For expert IT support, you’ve come to the right place.
WHAT IS THE BEST WAY TO REQUEST CLIENT SUPPORT FROM SOLUTION BUILDERS?
If your request is not an emergency, the best way to submit a service request is to either use the red SB icon located in your system tray (for Windows computers) or the SB portal (for Mac computers). If you have an emergency, please call 612-su
HOW LONG DOES IT TAKE TO RESPOND TO A SERVICE REQUEST?
Typically, we respond to service requests within four business hours – and often solve them within that timeframe also! If you submitted a service request electronically, you’ll receive an immediate ticket response from our systems with the service ticket number.
HOW DO I CONTACT AFTER-HOURS EMERGENCY SUPPORT?
Please visit our emergency after-hours support page for more information.
I AM NOT A CLIENT ON A MANAGED SERVICE PLAN OR HAVE DONE BUSINESS WITH SOLUTION BUILDERS IN THE PAST. CAN YOU STILL SUPPORT OUR COMPANY?
Not a client yet? Contact our sales team and get signed up! We need some basic business information from you before providing support services.
HOW DO I KNOW WHEN MY SERVICE REQUEST IS BEING WORKED ON?
You’ll receive e-mail status updates on service requests in real time as we work on the issue. If we need to speak with you or arrange time to remote-control your computer, we’ll contact you through our ticketing system to make an appointment.