contact your support team
Using the SB icon in your system tray is the best way to request support and contact the client support team.
Not a client yet? Contact our sales team today.
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Frequently Asked Questions
For expert IT support, you've come to the right place.
If your request is not an emergency, the best way to submit a service request is to either use the red SB icon located in your system tray (for Windows computers) or the SB portal (for Mac computers). If you have an emergency, please call 612-support.
Typically, we respond to service requests within four business hours – and often solve them within that timeframe also! If you submitted a service request electronically, you’ll receive an immediate ticket response from our systems with the service ticket number.
Not a client yet? Contact our sales team and get signed up! We need some basic business information from you before providing support services.
You’ll receive e-mail status updates on service requests in real time as we work on the issue. If we need to speak with you or arrange time to remote-control your computer, we’ll contact you through our ticketing system to make an appointment.