Some exciting news here at Solution Builders.  We have been named a winner in the 2024 Excellence in Customer Service Award presented by Business Intelligence Group. 

Company background for the award.

Solution Builders is a Managed Security Services Provider (MSSP), based in the Minneapolis, St. Paul Metropolitan area. In business since 1995, we cater to the Technology and Cyber Security needs of small to mid-sized organizations, in all verticals, across the United States and Canada.

We pride ourselves on managing our business by living up to our 3 core values of: Customer Service Above All, Forward Looking, and Build Lasting Relationships. Through this, we have experienced steady growth through client referrals. Many of our clients have been with us for over 15 years!

We take a very proactive approach to managing the Technology needs of our clients, focusing on prevention, v.s. reaction. In addition, we focus on having a strong security posture, offering a full slate of Enhanced and Advanced Security offerings, services, and consulting. Solution Builders tries to drive change by educating the clients on risk and are constantly evaluating best-in-class tools, to make sure clients know they will be able to grow and scale with us.

In the last 12 months, Solution Builders not only moved out of our existing office space (after 25 years), and into another space, but we hired a full-time CSO, finished standing up an Advanced Security stack, and rolled out several new internal, as well as client-facing tools to the market. Through all these time-consuming challenges, we still experienced consistent growth, and most importantly, recently we had an 8-week rolling client satisfaction (CSAT) score of 100%!

At Solution Builders, we have and will always continue to focus on being best in class and early to market, offering a full stack of enhanced and advanced security offerings, allowing our clients the ability to grow and scale effortlessly, while leaving the technology needs and challenges to us, Your Technology Partner.

“In today’s dynamic environment, customer service teams and suppliers have had to adapt significantly,” said Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group. “We’re thrilled to recognize Solution Builders for their exemplary leadership and impactful contributions to improving everyday lives.”

The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners and technology providers for superior performances in the past 12 months.

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

Contacts

Interested in learning more about the Business Intelligence Group? Contact Maria Jimenez, Chief Nominations Officer at jmaria@bintelligence.com or call +1 (909) 529-2737.

And as always, we at Solution Builders, are here to help.