Managed IT Services

Proactive Managed IT Services, 24/7 monitoring, and strategic technology planning for your business.

IT Downtime Costs Are Rising

Business technology problems happen fast. Server crashes, network outages, and security breaches disrupt operations daily. Companies without proper IT management face constant interruptions and mounting costs.

$14,056 per minute: Average cost of IT downtime rose from $5,600 per minute to over $14,000 per minute in 2024 according to EMA Research.

97% of large enterprises say one hour of downtime costs over $100,000, with 41% reporting costs between $1-5 million per hour according to ITIC’s 2024 survey.

93% of companies that experience prolonged data loss lasting 10 days or more go bankrupt within one year, highlighting the critical importance of proactive IT management.

Expert IT Management Services

We have managed thousands of IT environments. We prevent problems before they start. Our ThnAir™ platform monitors your systems around the clock. We fix issues while you sleep.

Every business needs different IT support. Some want basic help desk services. Others need complete IT department replacement. We build managed IT support that fit your needs:

  • Proactive Monitoring: We watch your systems 24/7 and fix problems automatically
  • Complete IT Management: Full IT department services at a fraction of internal costs
  • Strategic Planning: Technology roadmaps that support business growth and goals
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Total IT Support Solutions

Solution Builders provides complete IT management through six specialized service areas. Each covers different aspects of modern business technology needs.

Reactive Support
Fast help desk support when technology problems occur. Our technical team provides immediate assistance via phone, email, and remote access. Most issues get resolved within minutes without disrupting your business operations.

We handle everything from password resets to complex application problems. Our support team knows your systems and can troubleshoot quickly. No more waiting hours for outside technicians to arrive.

Managed Cybersecurity
Complete security management that protects your business from modern cyber threats. We monitor for attacks, manage security tools, and respond to incidents immediately. Your data stays safe while you focus on running your business.

Our security team watches for threats around the clock. We block attacks before they cause damage. Regular security updates and employee training keep your defenses strong.

Managed Cloud Services
Expert management of your cloud platforms and applications. This includes Microsoft 365 administration, Managed Cloud Backup solutions, Teams Phone system management, Cloud-to-cloud Backup protection, and License Management optimization.

We handle cloud migrations, user management, and ongoing optimization. Your team gets maximum productivity from cloud tools while we manage the technical details behind the scenes.

Network Management
Complete oversight of your network infrastructure and connectivity. Our services include Global Network Management for multi-location businesses, Managed SD-WAN solutions, and Data Connectivity optimization across all your sites.

We ensure reliable internet access, secure connections between locations, and optimal network performance. Network problems get fixed before they impact productivity.

Co-Managed IT
Partnership approach that works alongside your existing IT staff. We provide specialized expertise, after-hours support, and project assistance. Your internal team stays focused on strategic initiatives while we handle routine management tasks.

Perfect for growing companies that need more IT support but want to keep some control internal. We fill gaps in expertise and provide backup when your team is unavailable.

Advisory Services
Strategic IT guidance and project leadership for complex technology initiatives. This includes Project Management for major IT implementations, vCISO security leadership, and vCIO technology strategy development.

We help plan technology investments, oversee major projects, and provide executive-level IT guidance. Your business gets enterprise-level strategic planning without full-time executive costs.

See For Yourself How Satisfied Our Clients Are

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Benefits of Solution Builders’ SB360 IT Management

Why Choose Managed IT Services for Your Business

Technology should drive your business forward, not create roadblocks. Our SB360 managed IT process eliminates technology headaches through strategic planning and proactive support. You get enterprise-level IT management designed specifically for your business goals and budget.

Strategic Technology Alignment

Our SB360 process aligns your technology investments with business strategy for maximum ROI

Predictable Monthly Costs

Fixed pricing eliminates surprise IT expenses and provides clear budget planning

24/7 Proactive Monitoring

Continuous system oversight through ThnAir™ platform prevents problems before they impact operations

Certified Expert Support

Our team of engineers stays current with latest technologies so you don’t have to

Solution-Agnostic Approach

We recommend the best technology solutions for your unique needs, not just what we sell

Scalable Growth Planning

Technology roadmaps that evolve with your business goals and expansion plans

Connect With Our Experts

Ready to Connect with Your Managed IT Experts?

Speak with our experts about complete cybersecurity protection for your business with Solution Builders’ advanced computer security services.

Computer Security Service

Cybersecurity

Protect your business from cyber threats with enterprise-level security solutions. Our comprehensive cybersecurity services defend against modern attacks while ensuring compliance requirements are met.

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Managed IT Services

Proactive IT management with 24/7 monitoring and strategic technology planning. Let our expert team handle your IT infrastructure while you focus on growing your business.

Computer Support &Amp; Services

Cloud

Accelerate your business with secure cloud solutions and seamless digital transformation. Our cloud experts help you migrate, optimize, and manage your technology infrastructure for maximum efficiency.

Emerging It Services

Compliance

Meet regulatory requirements with expert IT compliance solutions for regulated industries. Ensure your business stays compliant while maintaining operational efficiency and security standards.

Managed IT Services FAQs

Service Coverage & Response

What does 24/7 monitoring actually include?
Our monitoring covers servers, workstations, network devices, security systems, and critical applications. We track performance metrics, security events, backup status, and system health indicators. Most issues get resolved automatically through our monitoring platform before users notice problems.
How quickly do you respond to IT support requests?
Emergency issues receive immediate response within 15 minutes. Standard support requests get initial response within 2 hours during business hours. Most problems are resolved remotely within the first contact through our help desk team.
Can you work with our existing IT staff?
Yes, our co-managed IT services are designed to work alongside internal teams. We provide specialized expertise, after-hours coverage, and project support while your staff focuses on strategic initiatives and business-specific applications.

Technology Management & Planning

How do you handle software updates and patches?
We manage all critical security patches and system updates through automated deployment and testing procedures. Updates are scheduled during maintenance windows to minimize business disruption. We test updates in controlled environments before deployment.
What kind of strategic planning do you provide?
Our SB360 process includes quarterly technology reviews, budget planning, and growth strategy alignment. We evaluate current infrastructure, identify optimization opportunities, and plan technology investments that support business objectives and growth plans.

Cost & Implementation

How does managed IT pricing work?
Our managed IT services offer predictable monthly pricing based on the number of users, devices, and services included.. This covers all monitoring, support, management, and strategic planning without per-incident charges or surprise fees.
How long does it take to implement managed services?
Basic monitoring and support typically activate within one week. Complete managed services implementation takes 2-4 weeks including system assessment, documentation, and team training. We provide gradual transition to minimize disruption during onboarding.

Latest Blog

Learn More About Managed IT Services

Discover insights about managed IT services from our expert team. These resources cover implementation strategies, technology planning, and real-world applications for SMBs across accounting, healthcare, nonprofit, and other industries requiring reliable IT support.

St Paul Cyberattack
Cybersecurity

Breaking News St. Paul Cyberattack

St. Paul, MN – July 29, 2025 — A massive cyberattack has crippled St. Paul’s digital infrastructure, prompting a state of emergency declaration and the activation of the Minnesota National Guard’s cyber protection team. Mayor Melvin Carter described the incident