Help Desk
Support Services

Responsive support when you need it.

Help Desk Support Services

We're here to help fix any and all of your it troubles.

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When you have technology and IT issues, nothing is worse than not being able to get a hold of the Help Desk to fix it or having to wait days for a response.

We understand how frustrating technology can be when it’s not working properly. You’re not alone in this frustration. We also understand how stressful things can be when you can’t work because your technology isn’t working. Not to mention, troubleshooting your employee devices can be less than ideal for non IT-savvy employees inside your company. That’s why having outsourced service desk support services, which are remote and only a call away, will keep your systems, devices, and network on track while preserving your productivity and profit.

Help desk support services will help you by delivering technology support designed to keep you up and running, while improving the productivity inside your office. We minimize and fix technology issues quickly, and on your time not ours.

Partner with a technology and Managed IT Services provider who will be there to support your company’s technology struggles when they happen, through fast, effective support desk and helpdesk services. Solution Builders is different because of our proven, scalable process. We don’t talk geeky-tech talk, rather our goal is to align your technology needs and resources as a trusted partner because of our proven approach we take with your business. We’ve been serving the greater Minneapolis St. Paul market since 1995 and want to be your technology partner.

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Your help desk support services:

  • Support for every device and platform including Mac®, PC, Windows and Android & iOS tablets/smart phones
  • Calls answered by problem-solving technicians
  • United States - Minnesota-based, in your backyard
  • 24/7 phone support, 365 days a year
  • Fast remote and/or on-site diagnostics and repair

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Frequently Asked Questions

Learn more about our Help Desk Services.

Are Help Desk Services included in IT managed services?

Yes, our award-winning Help Desk services are included in all of our managed IT services offerings.

Do you use a ticketing system to track service requests?

Yes, Solution Builders uses a state-of-the-art ticketing system designed to make your experience working with the Help Desk staff world class.

Are there other ways to contact the Support Desk?

Your staff may submit support requests via an icon in the system tray on your computer, via email at support@sbinc.com, or by calling our easy to remember support number at 612-SUPPORT.

How long does it take for a support technician to resolve my issue?

Our internal goal is to resolve most service requests within four business hours, but we average closer to 90 minutes most days.

Do you track customer service ratings?

Yes, we track customer service ratings very closely and ask clients to submit feedback after each service ticket is closed. In fact, our staff is incentivized on a group basis for customer service metrics and they are always looking for ways to improve outcomes for our clients.

What if I already have an IT department? Can I outsource my Help Desk to Solution Builders?

Yes, we offer our Help Desk services to organizations who wish to retain IT staff but want the burden of the Help Desk outsourced.