Our Response To COVID-19
Our world is facing unprecedented challenges.
View our COVID-19 Preparedness Plan
Businesses around the world are starting to wonder exactly what the coronavirus (dubbed COVID-19) means to them, and how they should prepare and react during this crisis.
As part of that, we felt it important to keep you updated on the decisions we're making for the safety of our staff and customers.
As you’re aware, we are in uncertain times with the COVID-19 virus. Schools, sporting events, and other activities are being cancelled and we want to take a minute to update you on our business continuity strategy, as well as provide information to you on how you can prepare your business using this same strategy.
As the situation continues to evolve rapidly, we are committed to being responsive to support needs. We are monitoring the situation and continue to adapt to ensure minimal disruptions for service and support. Through all of this, keeping the safety and health of everyone is our top priority.
Here are some of the things we’re doing to ensure the health and safety of you, your staff, and our team.
First, we’re ready. We are prepared and available to support your business during this uncertain time. As an IT firm, we designed our systems to operate with a remote workforce. At this point we have not closed our office but have emphasized to our staff that they should stay home if they are not feeling well. We have also informed them if they have childcare or other needs or concerns, they can work remotely. We’re also doing things like:
- Following recommendations from the CDC.
- Allowing staff to work from home.
- Keeping onsite interactions to a minimum.
- Encouraging remote meetings or conference calls.
Second, we are not taking this lightly. We want to make the best decisions possible and take these technology decisions very seriously. We plan on communicating regularly to share updated information in the approach that will best protect our staff and yours. We have been preparing our team for a variety of contingencies and are ensuring we have the correct processes in place. We’re focusing on things like ensuring your service and support won’t be interrupted because we’re re-assigning staff and prioritizing immediate business support needs. We’re also allocating internal infrastructure and setup of remote tools.
Third, we’ll be efficient and dedicated to you. Our number one goal is to keep everyone as safe as we can. We’ll be dedicated to you during this time because our team has the technology and tools to do their job securely from any location. We’re making decisions like when to work remotely, eliminating non-critical travel, and monitoring the advice from authorities. As of today, there will be no interruptions to your IT and technology services. If that expectation changes, we will openly communicate these to you and your company.
Finally, we are asking for your patience. During this time, we expect an increase in support requests for business continuity related questions. Please be kind and patient as our support staff work hard to solve your technology struggles, as fast as we can. Here’s what we’re asking of you, our technology partner.
- Submit service requests using the SBCC Icon or email.
- Call for business critical issues only.
- Provide our support staff alternative callback information, such as a mobile or home phone number.
- Remain patient while we prioritize business critical service and support requests.
As your Technology Partner, we are here to support you through these extraordinary challenges.