This week, we wanted to introduce our readers to a concept we use inside of Solution Builders called the proven process. While naval-gazing is not something we do on the blog very often, enough of our readers are entrepreneurs themselves and the concept of a proven process may be foreign to them.
What is a proven process?
A proven process is a methodology of managing clients’ results toward a predictable outcome.
Why is a proven process important to Solution Builders?
Solution Builders is a company running on a management framework called the Entrepreneurial Operating System®, or EOS®. While there are many aspects to EOS, a proven process is one of the core business concepts central to this framework.
We’ve developed our proven process to the point to where everyone in the company knows what it is, why we do it, and more importantly, our clients know what it is and why we do it. We call it SB360.
What is SB360?
SB360 is our proven process for managing clients’ technology to a predictable result for a fixed monthly fee. It is a combination of technical inputs, combined with the human element of expectation setting and regular meetings all combined to deliver consistent technology results.
Our Proven Process
At a high level, SB360 consists of a five-step process that repeats itself over and over during the time a client chooses to utilize our managed IT services. They are:
Client Discussion and Understanding – Consistent meetings designed for two-way knowledge transfer.
Network Health Reviews and Alignment – We constantly evaluate client’s technical alignment as compared to best practices.
Client Discussions and Long-Term Planning – Utilizing the health reviews to build plans and budgets.
Stable and Predictable IT Infrastructure – Keeping the client in technical alignment and understanding their business results in a stable infrastructure.
Client Satisfaction and Stability – by delivering a stable environment, clients are happy, and they have a solid technical foundation to build their businesses on.
It has taken many years of development to hone the SB360 process to where it is today. With constant client feedback in the system, we continue to make it better every day. We couldn’t manage our clients without it.
And…we love to talk about our process! Contact one of our business development team, and they would love to talk more about how we deliver results for our clients.
Want to learn more about the Entrepreneurial Operating System and what it can do for your business? We have two resources for you:
- Purchase a copy of Traction by Gino Wickman. Traction is a great way to gain an understanding of EOS and how it can impact your business. Even though you can implement EOS on your own, your organization will be better faster by utilizing an EOS Implementer.
- Visit EOS Worldwide and contact a local EOS Implementer for a no-obligation 90-minute meeting explaining the EOS framework and the process they use to help your leadership team learn the system.
The Entrepreneurial Operating System, EOS, Traction, and EOS Implementer are registered trademarks of EOS Worldwide.